Contact Us
This page is the fastest route to a human at Crypto Casinos. Whether you have spotted an out-of-date bonus term on one of our Bitcoin slot pages, want to query how a site ranks, or represent an operator hoping to be reviewed, you can reach the editorial team through the contact form on lizzie-loves.com. We read everything that comes in, and we reply to the messages we are able to help with.
One thing worth saying up front: we are a comparison and review site, not a casino. We do not hold player accounts, we cannot see your balance, we cannot process a withdrawal and we cannot release a bonus. If your issue is with a specific brand, the section below on escalating a dispute will save you time.
What to include so we can actually help
Most messages we cannot answer are missing one detail. A quick checklist before you hit send:
- The brand you are writing about — for example BetPanda, CoinPoker or Cryptorino — and the page on our site where you saw the information.
- What you expected and what you found instead. If a headline offer has changed, quote the wording you are seeing now.
- Whether you are a player, an operator, an affiliate manager or a journalist. It routes your message to the right person.
- Screenshots where relevant. They settle questions about promotion terms far quicker than a description.
- Never send us passwords, seed phrases, private keys, wallet recovery details or full identity documents. No legitimate site will ask for them, and we will delete them unread.
Which enquiries we can take, and which we cannot
| Enquiry | Can we help? | What happens next |
|---|---|---|
| Corrections to a review, rating or bonus term | Yes | We re-check the operator's own terms page and update or annotate the page |
| Questions about how we rank high RTP Bitcoin slot sites | Yes | We explain the criteria behind the placement |
| Operator or affiliate partnership proposals | Yes | Reviewed on editorial merit first; commercial terms are a separate conversation |
| A stuck withdrawal or locked account at a casino | No | Contact the operator, then its licensing body or dispute service |
| Verification or identity checks at a specific brand | No | Only the operator can confirm what it requires from you |
| Self-exclusion or gambling harm support | Partly | We can point you to our responsible gambling resources and independent services |
How our commercial relationships work
Crypto Casinos earns money through affiliate commission. If you follow a link from one of our pages to a crypto casino and open an account, the operator may pay us. That funds the research, and it is the honest reason this site exists as a free resource.
It does not buy position. No brand on our lists has paid to be ranked above another, and no commercial agreement stops us publishing a limitation. If you ever think a placement looks bought, say so in your message and we will explain the reasoning behind it. That offer is genuine and we would rather answer the question than have it hang over the site.
Querying a ranking: the three brands we are asked about most
Readers usually get in touch about the sites at the top of our lists, so here is the short version of why each is there, what we rate it on, and where it falls short. Full detail sits on the relevant review pages.
BetPanda — editorial rating 10.0
BetPanda leads our tables because it is built crypto-first rather than bolting a wallet onto a fiat cashier, and because its slot floor is deep enough that hunting for the higher-RTP configurations of popular titles is realistic rather than theoretical. The headline package is a $750k World Cup Race plus 10% weekly cashback plus a 100% bonus up to 1 BTC. Take those apart before you opt in: the race is a time-limited leaderboard event with its own qualifying rules, cashback percentages are typically calculated on net losses over a defined period, and a match bonus of that size is only worth the headline if your deposit is anywhere near it. Wagering requirements, maximum bet while a bonus is active and game weighting all sit in the operator's terms and can change without us being told.
Limitation: promotions this layered are harder to track than a single flat offer, and a race-style prize pool rewards very high volume play — which is precisely the wrong reason to deposit more than you planned. A 10.0 is our editorial score for the overall proposition, not a promise about your results.
CoinPoker — editorial rating 9.9
CoinPoker is on the list for a different reason to the rest. Its centre of gravity is player-versus-player poker, with casino content alongside it, so the maths that matters is rake and field strength rather than slot RTP alone. The welcome offer is 150% up to $2,000, and with poker bonuses the usual structure is release in increments as you generate rake — meaning the money arrives gradually, if at all, rather than landing in your balance at signup. Check the release schedule and expiry window before you deposit against it.
Limitation: if you came here for high-RTP Bitcoin slots specifically, this is the weakest fit in our top three. A poker-led room's slot library is rarely the broadest, and a poker bonus is the slowest kind of bonus to clear.
Cryptorino — editorial rating 9.8
Cryptorino earns its place on clarity. A 100% match bonus up to 1 BTC plus 10% weekly cashback is a simple two-part structure, and recurring cashback tends to be more useful to a steady player than a single large welcome figure, because it keeps returning value across weeks rather than front-loading it. For readers chasing better long-run returns on slots, a weekly rebate on net losses is worth more than a headline number with heavy wagering attached.
Limitation: the top-end 1 BTC figure is out of reach for almost everyone, so judge the offer on the percentage and the terms, not the ceiling. Cashback is also usually paid with its own minimum threshold and, sometimes, a small wagering condition — read which applies before you count on it.
Where the rest of the list sits
Below the top three, the sites we cover separate mainly on how they return value: upfront match money, recurring cashback, or rakeback tied to your activity. That distinction is usually the single most useful filter when readers write in asking which to choose.
| Brand | Headline offer | Rating | Value comes back mainly as |
|---|---|---|---|
| Punkz | 20000 USDT welcome bonus + 15% cashback | 9.8 | Large match plus ongoing rebate |
| Hyper Lucky | 20% daily cashback up to $10,000 + 100 free spins | 9.8 | Daily rebate |
| Winna | Up to 60% rakeback and 25% instant cashback | 9.8 | Rakeback |
| Thrill | Up to 70% rakeback + 10% cashback | 9.7 | Rakeback |
| BC Game | Four match bonuses up to $4,000 + 400 free spins | 9.6 | Staged match bonuses |
| Wild.io | 400% match up to $10,000 + 300 free spins | 9.6 | Front-loaded match |
| Vave | Up to 4 BTC + 100 free spins + 5% cashback | 9.6 | Match plus small rebate |
Every figure above is the operator's advertised offer at the time of writing, quoted in the currency the brand itself uses. Terms, wagering requirements and maximum bet rules apply in each case and are set by the operator, not by us. If you find one that no longer matches, that is exactly the kind of message we want.
Money questions we are asked before people sign up
Using Crypto Casinos costs nothing. There is no subscription and no paywall. The costs sit at the casino end, and they are worth understanding before you contact us about an offer.
- Deposits. Crypto casinos typically take Bitcoin and a range of other coins and stablecoins, with the exact list set by each site. Deposits usually credit after a set number of network confirmations, so the delay is the blockchain's, not the casino's.
- Network fees. You pay the transaction fee on the chain you use, and it varies with congestion. Some sites also set their own minimum deposit and minimum withdrawal in GBP-equivalent or coin terms.
- Volatility. A balance held in a volatile coin can move in value while you play. Stablecoins avoid that; check which the site supports.
- Fiat. Some crypto-accepting sites also offer card or e-wallet routes, often through a third-party on-ramp that adds its own conversion charge on top. Never assume a card deposit costs the same as a coin transfer.
- Withdrawals. Payouts normally return to a wallet address you control, and many sites process them quickly once any internal review is complete. Limits per transaction, per day and per month are common, as are bonus conditions that must be met before a withdrawal is allowed.
We publish what operators state. We cannot guarantee a processing time, and we will not present an advertised speed as something we have clocked ourselves.
What the sites we cover actually offer
If your message is "which one has X", these are the categories that separate them:
- Slots. The bulk of most libraries, including the higher-RTP configurations that this site focuses on. Note that the same title can ship at different RTP settings depending on the operator, so the published figure on the game's info screen is the one that counts.
- Table games. Blackjack, roulette, baccarat and poker variants in RNG form, generally with a lower house edge than slots when played to a sensible strategy.
- Live dealer. Streamed tables and game shows, usually with higher minimum stakes and no demo mode.
- Crypto-native games. Crash and "crush" style multiplier games, dice, plinko, mines and similar in-house titles. Many are provably fair, meaning you can verify each round's outcome cryptographically — a genuine advantage over a black-box RNG.
- Jackpots and tournaments. Prize pools and leaderboard races, which is what a promotion like BetPanda's race hangs off.
The other products these operators run
Most crypto casinos are not only casinos, and readers sometimes contact us assuming our review covers everything. It does not. The same brands frequently run a sportsbook with pre-match and in-play markets, esports betting, and in some cases virtual sports — all priced on odds and margin rather than RTP, with separate bonus terms and separate wagering rules. CoinPoker's poker room is a further example: a peer-to-peer product where the operator takes rake instead of holding an edge against you. If you are comparing a sportsbook offer, tell us, because the criteria we use for slots do not transfer.
Legal standing, age and where to escalate a complaint
This site is for adults aged 18 or over. Gambling carries risk and should never be treated as a way to make money.
UK players can and do use crypto casinos, and many of the sites we cover are licensed offshore rather than by the UK regulator. The practical consequence matters: where a site does not hold a Great Britain licence, UKGC consumer protections and the GAMSTOP self-exclusion scheme do not apply to it. That changes what recourse you have if something goes wrong, which is why we say so plainly rather than burying it. We also cover this ground in more depth on our page about casinos outside the GAMSTOP scheme.
Your obligations are yours: check the terms of any site you join, confirm you meet its eligibility and location requirements, and take your own advice on how gambling gains or crypto disposals are treated for tax in your circumstances. We are not qualified to advise on that and will not pretend otherwise.
If you have a dispute with an operator, the order runs: the site's own support and complaints procedure first, in writing; then the licensing authority named in its footer or its alternative dispute resolution provider. We can tell you where to look. We have no authority over any operator and cannot compel one to pay out.
How we assess the sites you are writing to us about
Our ratings come from desk research and verification against operators' published information, not from claims of first-hand play. We look at the published RTP range and the depth of the slot catalogue, the structure of bonuses including wagering, expiry, game weighting and maximum bet, the breadth of supported coins and the stated deposit and withdrawal conditions, licensing and the transparency of the terms, whether provably fair verification is available on in-house games, and the responsible gambling tools on offer. Commission plays no part in the score. You can read more about the people behind the scores on our team and editorial page, and the terms covering use of this site set out the rest.
Response times and what to expect
We aim to acknowledge editorial corrections quickly because inaccurate bonus terms are the fault most worth fixing. Partnership enquiries take longer, since a brand is assessed before any commercial discussion. We do not guarantee a reply to every message, and we will not respond to requests to remove a fair but unflattering assessment of an operator.
Before you send
If your question is really "which of these suits me", the honest answer depends on how you play. Steady, regular sessions usually get more back from recurring cashback or rakeback than from a large one-off match. Occasional players with a specific budget in mind should compare the percentage and the wagering requirement, not the maximum figure in the headline. And if your question is about a stuck payout, go to the operator first — you will get an answer faster than we can get one for you.
Take your time, set a deposit limit before you start, and if gambling has stopped being entertainment, the support services listed on our responsible gambling page are free and confidential. 18+.